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Interventions Electrical Systems

West Deco NV's intervention conditions.

 

A. Conditions of intervention

  1. We would like to draw your attention to the fact that requesting service may incur costs. After the visit of our technician, we will check whether the works are within warranty or not.

  2. If the work is within warranty, you should not have to pay for it. If not, costs will be charged. These charges will be passed on to the client based on pre-established rates. If the damage or poor operation of the system is due to factors other than the system itself (electricity grid, misuse, etc...), the displacement and hours worked will always be invoiced according to the rates. A detailed explanation of our rates can be found in our terms and conditions under "B. Rates".

  3. With the express confirmation of a service request, the client agrees to West Deco's rates and warranty terms. Service requests should always be directed to info@westdeco.be with the subject line ‘Service Request’ . The warranty conditions can be found in the “C. Warranty Conditions” listed below.

  4. Placing a request for intervention, implies that the client expressly authorizes the execution of the requested intervention and that the client expressly acknowledges waiving the right of withdrawal once the intervention has been carried out, this in implementation of the provisions of the Code of Economic Law (art. VI.53).

  5. For all on-site interventions, the presence of the client is required so that the service report can be signed off. If the client is not present, he agrees with the conclusions and works performed by West Deco.

  6. Our technicians are not officially licensed electricians. This implies that they have no authority to make adjustments and/or modifications to the electrical system. Our technicians are not insured to connect electrical systems

 

B. Rates - repairs and service

For interventions outside the guarantee, the following costs will be charged:

  • €80 flat-rate call-out charge for the provinces of West Flanders, East Flanders, Antwerp, Flemish Brabant, Walloon Brabant and the Brussels Capital Region

  • €145 flat-rate call-out charge for the provinces of Limburg, Hainaut, Liège, Namur and Luxembourg

  • A fixed hourly rate of €85/hour per technician will be charged for any intervention (calculated per quarter-hour started)

  • Eventual spare parts will always be charged at the current catalog prices of the supplier

  • Interventions can only be scheduled during normal working hours

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Sample rate calculation : You are a customer and live in the Antwerp region. Our technician leaves from West Deco and has a travel time of 1h there and 1h back to the company. The technician performs work on site for 1 hour.

In total will be charged:

€80 flat-rate call-out charge

1 working hour at €85/hour

= Total cost: €165 excl. tax.

 

C. Garantievoorwaarden + bijzondere bepalingen

Our electrical systems are designed and manufactured to continuously perform strongly in normal household environments. If an appliance is used in the way
it is intended and breaks down within the warranty period, it is our responsibility to repair or replace it.

 

On electrical systems from Forest, the warranty period is 10 years, except
the Atlantis/BCS tubular motors, FMS motors and BS 24v center motor and LED strip which is 5 years and the Shuttle ION which is 2 years.
On Somfy electrical systems, the warranty period is 5 years.

 

However, there are circumstances in which the warranty does not cover the repair or replacement of a device. The following is what is not covered:

 

Defects caused by:

  • Careless use, improper use, negligence or incorrect operation of the unit
  • Use of parts not assembled or installed according to the instructions of the original supplier
  • Use of parts and accessories that are not original supplier parts.
  • Unintentional damage
  • Damage from external sources such as transportation, weather, power failure or fluctuations in the power supply.
  • Improper assembly or installation
  • Repairs or modifications performed by parties other than the ( original ) supplier or its authorized agent(s)
  • Installation/assembly of a complete system by the end customer who is not an official installer.
  • Defect resulting from an electrical connection of a complete system performed by a non-officially licensed electrician
  • The use and application of a system that was expressly discouraged by the (original ) supplier on the basis of a negative advice.