Homepage FAQ

  • When will my order be delivered?

    Each region has a fixed delivery day during the week.
    For each product category, we use the following order period prior to the fixed delivery day for each region to the best of our ability:

     

    • Accessories ( loose parts or full packs ) : 2 working days
    • Rails per pack/full length : 2 working days
    • Rails on cut : 3 working days
    • Completely assembled rails excl. bends : 3 working days
    • Completely assembled pull up systems & cord operated systems : 3 working days
    • Rails with bends : 1 to 2 weeks
    • Completely assembled electrical systems : 1 to 2 weeks
    • Custom made ( Outside production ) : 3 to 4 weeks

     

    A delivery date is stated on the order confirmation in each case. This is indicative. West Deco strives to meet the indicated delivery dates, but is not liable for delays resulting from unforeseen circumstances.

  • From what amount will delivery be free?

    >€200 = free delivery
    <€200 = €25 transport cost own driver
    <€200 = €12 courier service DPD (+ €10 extra handling cost if order <€50)
    >€500 = delivery on site/end customer possible for €75

     

    For an order where the total net purchase value exceeds 200 euros excl. VAT, the goods will be delivered to the address in Belgium by West Deco NV's own transport, a courier service or carrier without charging extra costs. For deliveries abroad, the transport cost will be determined in function of the size and value of the order.

  • What additional charge is made for cutting rails, bending rails, etc. ?

    There is a surcharge of 25% on the selling price of items not ordered by package. A 25% surcharge will be charged for cutting rails.

     

    A flat rate will be charged for bending. This amount depends on the type of rail.
    These can be found in chapter 2H.

  • What information do I need to provide to get rails bent?
    • To bend rails, we always need a sketch/drawing.
    • We always assume a top view.
    • Do not forget to indicate which is the inside of the room and on which side the window is.
    • The dimensions of the rail must be the oversized dimensions:

     

    Overmeten maten

     

    For complex/multiple bends, we always ask you to provide a mold or a clear technical drawing.

     

    More information can be found on page 2H/221.

     

    We reserve the right to refuse orders in case of unclear drawings or insufficient information for bending.

  • Can I come pick up my package/order myself?

    This is certainly possible. We ask that you let us know in advance so we can prepare the pickup. This is always free of charge.